We appreciate you for choosing Sinksanddesigns.com, we guarantee your satisfaction with our high quality products and excellent service. By purchasing with us, we understand that you have read and agreed to the following Purchase Policy.
You can place an order through our online shopping cart system or by calling us at (678) 900-4871, once your order is confirmed; shipment will be processed the same day, if the item is in stock, if not, an internal production order will be placed immediately and item(s) will take up to 6 working days in production. In case of a custom made order, production time may vary depending on the pattern or work difficulty. We accept payments with MasterCard, Visa, American Express and personal checks. For your convenience we also accept payments made through PayPal. For orders paid by check, they will be processed once the funds have cleared into our account.
All of our prices include shipping charges to continental USA and Canada, if you purchase from other location, just contact us and we will be glad to quote freight charges for you. If any import duties or custom fees apply to the product, they are not included in our price. Products are shipped directly from Mexico airway by UPS, once the item is shipped out you will receive by e-mail the tracking number and all information to trace your shipment. If you need an urgent delivery please contact us to expedite shipment before you place an order.
Return / Refund
If for any reason you wish to return an item, please notify us by telephone within 15 days of receipt of your order (phone messages are not accepted). We accept returns in that time frame although our initial shipping and handling costs will be deducted from the refund. Item(s) should be in resalable condition and must not be installed or used.
To accept any return you must call us first, so we will provide you a return authorization number and detailed shipping instructions, please do not return anything if you have not completed this process. Returns and exchanges over 15 days will be subject to 25% restocking fee. Shipping and handling cost of returns will be in charge of the customer so you may use the courier of your choice.
Upon receipt of your package please open and inspect your items immediately. In case of damaged items, we must be notified of damage or problem within 24 hours of receipt. Even though we protect and pack our products carefully we understand that handling and shipping may cause damages even if boxes look well on the outside. After damage is notified, we will claim an insurance payment and will need your support providing us photographs. Meanwhile we resend your item to your address at no charge to you or reimburse you the cost of repair if item is repairable. Before you return any damaged item please contact us, we need to evaluate if it is worth to fall into more expenses.
All returns MUST:
1. Include a valid Return Authorization Number
2. Be well packaged preferably in original packaging with return authorization number.
3. Be returned, prepaid via any carrier which provides proof of shipping or tracking number. You may want to obtain an insurance coverage; SinksandDesigns is not liable for any lost or damaged packages shipped by the customer.
4. Items must be returned in resalable condition in order to receive credit. Items dented, scratched, broken, or otherwise damaged will not be eligible for return.
5. Refunds will be credited in the same account used for payment once the item has been returned.