Frequently Asked Questions

Read our faqs or contact us if you don’t find the answer

Where are your products manufactured?

 

All of our products are hand-made by artisans from Central Mexico, copper products come from the town of Santa Clara in Michoac√°n and onyx and travertine products come from Puebla.

Is it safe to shop at Sinks&Designs.com?

 

Yes. Sinks and Designs is an established company in the United States and will be there to respond to any question or claim regarding your purchase. You can only find us at: (678) 900-4871

All personal information gathered through our web-site, will be used exclusively for the purchase, payment and delivery process of our products, we do not share any information with third parties.

What types or payment do you accept?

 

Currently we accept Visa, Mastercard and American Express via PayPal and checks. To place an order by check, please contact us. Please note that there is a $50 returned check fee.

Is there a shipping cost?

 

Shipping cost is included in our price to destinations within the continental United States or Canada. For items to other destinations please contact us and we will quote the shipping charges for you.

What is the estimated delivery date?

 

If the item is in stock shipment will be made the same day and it will take up to 5 working days to arrive. For items out of stock add a maximum of 6 days of production. Custom made orders may vary depending on the pattern or work difficulty, upon request we will give you an estimated delivery time. We will keep you informed on the status of your order any time. We also offer expedited shipping for an additional charge in case you need it. Packages are delivered Monday through Friday.

Do you accept returns or exchanges?

 

Yes, we guarantee your satisfaction. If you are not completely satisfied with your purchase, please contact us, returns are accepted within a 15 days period. Although you have to consider that our items are handcrafted and unique so the dimensions and colors may have slight variations. Please refer to our Purchase Policy.

Do I need a special product to clean my copper sink?

 

No, copper is an antibacterial material by itself, however like all common sinks being exposed to daily use products such as soap, toothpaste, hard water or acids and vinegar in case of kitchen sinks they all need regular cleaning. Just avoid using abrasive cleaners or disinfectants and do not scrub or polish, all you need to do is rinse with water after use and keep it dry, and from time to time use mild soap and a soft cloth and pat it dry. Please refer to our Maintenance Section.

What do I need to clean my travertine marble sink?

 

Simply pass a sponge or soft cloth soaked in a mixture of soap and water. Travertine stone has a natural porous surface that may allow appearing spots, so in case the spots are deeper, you will have to use a brush instead of a cloth. For more information about care instructions of your Sinks & Designs products please see our Maintenance Section.

What is a patina finish in a copper sink?

 

Patina finish is a brown film on copper sinks which gives them a weathered or aged appearance. Our line of copper sinks comes with this beautiful aged patina that may vary of tone due to wear and tear but surprisingly the older copper gets the more attractive it looks, that is one more of its benefits.